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Shipping + Returns
Orders are usually shipped within 24-48 hours. We do not ship orders over weekends or holidays. You can expect orders within the US to arrive in 3-5 business days. Shipping within the US is free on orders of $150 or more. For more info see our FAQ's page.
We offer free domestic exchanges of unworn and unused merchandise within 30 days of delivery. When returning an item for a refund, $10 will be held from your refund to cover shipping and restocking. You may choose to return an item for store credit at no additional cost. Click here for details.
Warehouse Sale purchases are either final sale or exchange only.
Jewelry may be returned for exchange or store credit only.
Candles, nail polish, and shoe care are final sale.
For international orders, please contact us at support@fortress.shoes.
Customer Reviews
4.8 Based on 72 Reviews
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A
11/28/2024
Anonymous
United States
I recommend this product
New favorite shoes!
These were comfortable right out of the box! They received so many compliments and they go with almost everything.
KD
09/12/2024
Kimberly D.
United States
I recommend this product
Classic Carmen's
Beautifully handcrafted. I want these shoes but I need to size down. I ordered size 41 as that is the size I have always worn (I wear a US 10). I should have taken the suggestion on the order site which was a 40. Unfortunately there are no 40s in the Cream + Scotch at this time. I plan to order them when they produce more.
A
07/26/2024
Anonymous
United States
I recommend this product
Love these shoes!
Loved these shoes so much I had to purchase a second pair. They are very comfortable, go with multiple looks, and the quality makes them worth every penny.
RO
07/17/2024
Rachel O.
United States
I recommend this product
My Second Pair
I love these shoes so much that when I saw them on the Pay What You Wish Sale I had to jump on it because my current shoes (3-ish years old) were starting to lose their luster and tearing a bit in the heel. Even though I know my current pair will technically last at least another year, I knew I liked these shoes too much to let the opportunity for a replacement pass.
A
06/06/2024
Anonymous
United States
I recommend this product
