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Frequently Asked Questions

Production Process

Where are your shoes made?

All of our shoes are handmade in Peru or Colombia by skilled artisans.

Why do you make your shoes in Peru?

Fortress was inspired by a pair of boots originally bought in Peru in 2005. These boots featured textiles and materials that were native to the region and represented the talent and creativity of the Peruvian people. When Fortress was launched, it was important to us to keep production of these beautiful boots and shoes in Peru.

Do you pay your shoemakers fair wages?

Yes. We pay excellent wages, well above a living wage in Peru, to our talented shoemakers.
Meet our shoemakers.

Sizing & Fit

How do Fortress shoes fit?

Each style has a unique fit guide that will help you find the correct size. When on a product page, click on "What size should I order?" and follow the prompts.

Shipping

How much does shipping and handling cost?

Ground shipping is free within the United States for orders over $150. Domestic orders will be shipped either via UPS or USPS. For expedited shipping, the cost is automatically calculated at checkout and will vary depending on the number of items purchased, where your order is being shipped and the shipping method chosen. Please review the order total before confirming your purchase. 

For international orders, the shipping method is based on the number of items in your order and where your order is going. You will have the option to choose USPS, UPS or DHL.

Please note, all shipping charges are non-refundable.

When can I expect my order to be delivered?

Typically, orders are shipped the following business day. Fortress does not process or ship orders on weekends or holidays. Expedited orders will ship the following business day. You will receive a USPS, UPS or DHL tracking number along with a shipping confirmation email at the end of the day that your order ships. Please use the tracking number to get an estimated delivery date. Domestic shipping times are usually 2-5 business days.

Does Fortress ship outside of the United States?

We ship all international orders via UPS or DHL. Shipping fees will depend on the number of items in your order and shipping address. 

All international customers are responsible for payment of import duties and customs fees.

Please note that international orders, with the exception of Canada, are final sale.

My package says it was delivered, but I can't find it! What should I do?

Bummer! Sometimes carriers mark packages as delivered, but they are delivered the following business day. If you have checked with neighbors, your doorman, and/or all possible locations it could be, send us a note at support@fortress.shoes.

Returns & Exchanges

What is the Fortress return/exchange policy?

We offer free domestic exchanges of unworn and unused merchandise within 30 days of purchase. 

When returning an item for a refund, the item must be unworn and unused. A $6.95 fee will be held from your refund to cover shipping and restocking. You may choose to return an item for store credit at no additional cost. 

Click here to read our full policy or to initiate a return.

Misc.

When will you be restocking styles that you are out of?

Many of our styles are season-less and can be worn year-round, so they will likely be restocked. If you would like to receive an in-stock email notification for a particular style, click the button that says "Email when available" and enter your email. When the item is restocked, you'll be the first to know.

How do I take care of my Fortress shoes?

We have a great selection of products that will help you keep your shoes looking good for years to come. Shop shoe care products here.

Fortress shoes should never be put through the washer/dryer. To properly clean your boots, you should hand wash them using the following method:

- Use a damp sponge with cold water to lightly moisten the outside of the boots. Do not submerge them in water.

- Dilute a cleaner appropriate for leather to form a solution of one part cleaner and one part water.

- Apply solution to a wet sponge and gently clean boots’ outer surface. Rinse with a clean sponge dipped in cold water.

- Stuff boots with paper towels or newspaper to allow the boots to maintain their shape during the drying process. Dry out of direct sunlight or direct heat. Direct sunlight or heat will cause excessive shrinkage. Sometimes the boots will shrink slightly after washing. This is normal and you can expect them to stretch back out after wearing them a few times.

- Brush suede boots with a suede brush or lint-free towel to restore the nap.

- Apply water and stain-resistant coating to the boots to minimize stains and dirt.

What forms of payment does Fortress accept?

We accept Visa, MasterCard, American Express and Discover. We also accept payment through Paypal, ShopPay, and others.

The style I purchased is now on sale. Do you price match?

Bummer! No, sale prices are only eligible for items marked down during sale dates. Orders placed prior to or after the sale are not eligible for price-matching.

How can I purchase a gift card?

You can find e-gift cards here. Gift cards purchased on our site are only available via email, however you do have the option to send to someone else.

Classic, physical gift cards are only available in our Austin Showroom.

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Free US shipping on orders of $150+