Free domestic shipping on orders over $100

Returns & Exchanges

We offer free domestic exchanges of unworn and unused merchandise within 30 days of purchase. 

Jewelry may be returned for exchange or store credit only.

When returning an item for a refund, $4.95 will be held from your refund to cover shipping and restocking. You may choose to return an item for store credit at no additional cost. 

Please return items in their original packaging. If shoes are returned without their original shoe box, a $10 restocking fee per item will be withheld from your refund.

Click below to initiate your return or exchange. For international orders, please contact us at support@fortress.shoes.

Frequently Asked Questions

How long will it take to receive my refund?

Once we receive your returned items, your refund will be processed within 2-3 business days. You should see a credit to your original payment within 10 business days after your refund is processed.

How long will it take to get my exchanged item(s)?

Your exchange order will process once you ship the item(s) you are returning. We offer free 2-3 day ground shipping, so you should receive your new items quickly. 

How do I return a gift?

Please click to initiate a return above and follow the gift instructions.

What if my items are received damaged or defective?

Please email us immediately at support@fortress.shoes if you receive damaged or defective merchandise. Including photos of the damage will help speed up the process and are much appreciated.

What if I don’t live in the US and need to return / exchange?

We do not offer complimentary international returns at this time. Please email us at support@fortress.shoes to receive further instructions.

Want to talk to us?

Our helpful team is readily available to answer any questions you may have. Email us at support@fortress.shoes or call us Monday - Friday 11:00 am - 5:00 pm CST at 512-856-4622.

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