Skip to content

Country

Free domestic shipping on orders over $150

Returns & Exchanges

We offer free domestic exchanges of unworn and unused merchandise within 30 days of purchase. 

Holiday Returns: Orders placed between November 14, 2022 - December 15, 2022 have until January 15, 2023 to request a return.

Jewelry may be returned for exchange or store credit only.

When returning an item for a refund, $4.95 will be held from your refund to cover shipping and restocking. You may choose to return an item for store credit at no additional cost. 

Please return items in their original packaging. If shoes are returned without their original shoe box, a $10 restocking fee per item will be withheld from your refund.

Click below to initiate your return or exchange. For international orders, please contact us at support@fortress.shoes.

Return FAQ

How long will it take to receive my refund?

Open tab

Once we receive your returned items, your refund will be processed within 2-3 business days. You should see a credit to your original payment method within 10 business days after your refund is processed.

How long will it take to get my exchanged item(s)?

Open tab

Your exchange order will process once we receive the item(s) you are returning. We offer free ground shipping, so you should receive your new items pretty quickly. 

What if I don’t live in the US and need to return / exchange?

Open tab

We do not offer complimentary international returns at this time. Please email us at support@fortress.shoes to receive further instructions.

How can I get a gift receipt?

Open tab

If you placed your order on our site, you can get a gift receipt here: https://fortress.loop.gift/#/gift-receipt

How do I return a gift?

Open tab

Please click here to initiate a gift return.

What if my items are received damaged or defective?

Open tab

Please email us immediately at support@fortress.shoes if you receive damaged or defective merchandise. Including photos of the damage will help speed up the process and are much appreciated.

The style I purchased is now on sale. Do you price match?

Open tab

Bummer! No, sale prices are only eligible for items marked down during sale dates. Orders placed prior to the sale are not eligible for price-matching.

Want to talk to us?

Open tab

Our helpful team is readily available to answer any questions you may have. Email us at support@fortress.shoes or call us Monday - Friday 11:00 am - 5:00 pm CST at 512-856-4622.

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Free US shipping on orders over $150