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Shipping + Returns

Shipping within the US is free on orders of $150 or more. For more info see our FAQ's page.

We offer free domestic exchanges of unworn and unused merchandise within 30 days of purchase. When returning an item for a refund, $4.95 will be held from your refund to cover shipping and restocking. You may choose to return an item for store credit at no additional cost. Click here for details.

Warehouse Sale purchases are either final sale or exchange only. Items marked as final sale are subject to a $10 shipping fee if returned or exchanged.

Jewelry may be returned for exchange or store credit only.

Candles, nail polish, and shoe care are final sale.

For international orders, please contact us at support@fortress.shoes.

For orders placed from November 13, 2023, through December 16, 2023, enjoy extended holiday returns and exchanges until January 15, 2024.

We offer free domestic exchanges of unworn and unused merchandise within 30 days of purchase. 

When returning an item for a refund, $6.95 will be held from your refund to cover shipping and restocking. You may choose to return an item for store credit at no additional cost. 

Please return items in their original packaging. If shoes are returned without their original shoe box, a $10 restocking fee per item will be withheld from your refund.

Jewelry may be returned for exchange or store credit only.

Click below to initiate your return or exchange. For international orders, please contact us at support@fortress.shoes.

Returns + Exchanges FAQs

How long will it take to receive my refund?

Once we receive your returned items, your refund will be processed within 2-3 business days. You should see a credit to your original payment method within 10 business days after your refund is processed.

How long will it take to get my exchanged item(s)?

Your exchange order will process once we receive the item(s) you are returning. We offer free ground shipping, so you should receive your new items pretty quickly. 

What if I don’t live in the US and need to return / exchange?

We do not offer complimentary international returns at this time. Please email us at support@fortress.shoes to receive further instructions.

What is your Warehouse Sale and can I return an order made from the sale?

Our Warehouse Sale includes pairs of your favorite styles that may have minor leather imperfections, or small scuffs and marks from try-ons. While these pairs are new, their imperfections keep them from being sold on our website, so we are offering them to you at a significant discount from their regular retail. You may also find select styles or colors that will be discontinued from our collection in this sale. You may also find styles that we overproduced or will be discontinued.

All items in our Warehouse Sale are noted as final sale or exchange/return for store credit. This information can be found on the product pages of any product that is included in the sale. 

If you would like to exchange or return for store credit, you must return your order within 30 days of the date your order is shipped. You can initiate a return by clicking the button above.

How can I get a gift receipt?

If you placed your order on our site, you can get a gift receipt here: https://fortress.loop.gift/#/gift-receipt

How do I return a gift?

Please click here to initiate a gift return.

What if my items are received damaged or defective?

Please email us immediately at support@fortress.shoes if you receive damaged or defective merchandise. Including photos of the damage will help speed up the process and are much appreciated.

The style I purchased is now on sale. Do you price match?

Bummer! No, sale prices are only eligible for items marked down during sale dates. Orders placed prior to the sale are not eligible for price-matching.

Want to talk to us?

Our helpful team is readily available to answer any questions you may have. Email us at support@fortress.shoes or call us Monday - Friday 11:00 am - 5:00 pm CST at 512-856-4622.

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Free US shipping on orders of $150+